Refund Policy
A legal disclaimer
This policy complies with the FTC Mail, Internet, or Telephone Order Merchandise Rule (MITOR) and applicable US consumer protection law. Nothing in this policy limits or waives your statutory rights under federal or state law. State-specific rights may apply, residents of California, New York, and other states may have additional protections.
Refund Policy
Questions?
Contact us at support@vitaria.com
Before submitting a return, we invite you to speak with our team. Our scientific background means we can often help you get better results, whether that is adjusting your dose, timing or pairing with another product. Your health outcome matters more to us than a transaction.
Our satisfaction guarantee
We stand fully behind every product we sell. If you are not satisfied for any reason, we want to make it right. We encourage you to reach out to our team first as a science-led, education-focused brand, we can often resolve concerns with guidance on dosing, timing, or product fit before a return is needed. Our money-back guarantee has no hidden conditions or fine print barriers.
Unopened products
Unopened supplements in their original, sealed packaging are eligible for a full refund within 30 days of delivery. Proof of purchase (order confirmation or email receipt) is required. Refunds are issued to your original payment method within 7 business days of us receiving the return; original shipping costs are non-refundable unless the return is due to our error.
Opened products
Opened products may be eligible for store credit within 30 days of delivery under our satisfaction guarantee. Please contact our team to initiate. We may ask a few questions about your experience so we can genuinely help. Where a product did not perform as described or expected, we will work with you toward a resolution, which may include a full refund at our discretion.
Defective, damaged, or incorrect items
If you receive a product with a broken seal, damaged packaging, incorrect label, or any sign of tampering, this is entirely our responsibility. Under the FTC Act, products must match their description. If yours does not, you are entitled to a full remedy. Please contact us within 7 days of delivery with a photo of the item and your order number. We will arrange a full refund or replacement at no cost to you, including prepaid return shipping.
Undelivered or lost orders
Under the FTC Mail Order Rule, if your order has not arrived within the stated shipping timeframe, you are entitled to a full refund or reshipment at your choice. Contact us and we will resolve it promptly. We are required by law to process your refund without delay if we cannot fulfill the shipment.
Expired or near-expiry products
If you receive a product at or near its expiration date, contact us immediately. We will issue a full refund or replacement and investigate the issue internally. We take product freshness and safety seriously. Expired products should never reach our customers.
Chargebacks & disputes
Please contact us first.
We ask that you contact our support team before initiating a chargeback with your bank or credit card issuer. We are committed to resolving issues quickly and fairly. Direct resolution is always faster for you and allows us to understand and improve. If you paid by credit card and believe you have been billed incorrectly, you also have rights under the Fair Credit Billing Act (FCBA).
Non-returnable items (Final sale)
The following cannot be returned or refunded: items purchased on final sale or with a promotional discount clearly marked as non-refundable at time of purchase; items returned after 30 days of delivery; items showing evidence of misuse or tampering by the customer. Note: this exclusion does not apply to defective, damaged, or misdescribed products. Those are always eligible for a remedy regardless of sale status.
Refund processing time
Refunds are processed within 5–7 business days of receiving and approving your return and issued to your original payment method. Please allow an additional 3–5 business days for your bank or card issuer to reflect the credit. We will notify you by email once your refund has been issued.
Return shipping
For standard non-defective returns of unopened items, return shipping costs are the customer's responsibility. For defective, damaged, incorrect, or undelivered items, we will provide a prepaid return label at no charge. We recommend using a trackable shipping method for items over $75 and retaining your tracking number as documentation.
How to initiate a return
Email us at support@vitaria.com with your order number, the product name, reason for return, and a photo if the item is damaged. We will respond within 2 business days with next steps. Do not ship items back without first receiving a return authorization from our team.
We trust our community and offer this policy in complete good faith. We reserve the right to decline refund requests where there is clear evidence of repeated misuse or abuse of this policy, consistent with applicable law.